GENERAL BOOKING TERMS

• The primary guest must be at least 18 years of age to be able to check-in the hotel.

• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driving License, Voter ID Card, and Passport. Without valid ID the guest will not be allowed to check-in.

• PAN cards are not accepted as a valid ID card.

• Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child with complimentary plan.

• Extra mattress will be provided for triple occupancy bookings and if guest requires Extra Bed.

• Pets are not allowed in the hotel premises.

• Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

• Certain hotels/resorts may have different policies for specific times during the year mostly on in offer periods.Please do check that.

• Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

• Certain policies are booking specific and are informed to the customer while making the booking.

BOOKING EXTENSION POLICY

• Extension of stay would be provided on current room rates either by Hotel otherwise through Mukutmanipur Tourism , subject to availability.

• Current room rates can be different from the rates at which the rooms were booked.

 

BOOKING DATE CHANGE POLICY

• Service Fee of INR 150 will be applicable for any change in Hotel Check-In dates. Any rate difference found will be charged separately.

CANCELLATION POLICY

Cancelling an BOOKING is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.

We do not charge cancellation fees for bookings cancelled within 2 hours of creating the same booking. Any amount paid will be refunded after deducting Transaction fees by Payment Gateways or Banks.

Please see the Cancellation Policy Tab on the Hotel Room Booking Page. In case, no cancellation policy is mentioned on the hotel details page, the following cancellation policy shall apply:

Cancellation Time Cancellation Fee
30 days or more prior to check-in date FREE Cancellation (100% refund)
Between 7 to 30 days of check-in date 30%-50% booking amount
Less than 7 days of check-in date 100% advance amount

On the date of check-in

In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

In case you decide to shorten your booking for 1 or more rooms post the check-in date, no refund is applicable on the booking.

For bookings of 5 or more rooms –

You need to pay at least 75% of the booking amount as advance to make a booking for 10 or more rooms.Rest amount should be paid before 7 days of Check-in.

Cancellation Time

Cancellation Time Cancellation Fee
30 days or more prior to check-in date FREE Cancellation (100% refund)
Between 15 to 30 days of check-in date 50% advance amount
Less than 15 days of check-in date 100% advance amount

(50% settled with next booking within 3months of check-in date)

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 1 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel

You can cancel your booking using our website or mobile app. You can also call us on +91-7407407474 or email us at support@mukutmanipurtourism.com to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days.

PAYMENT POLICY

We book accommodation with 100% advance payment only. No partial payments or Token money is accepted for normal bookings. For bookings of more than 4 nights or more than 10 rooms, guests have to pay 50% of total booking amount as advance of booking. Rest amount should be paid before 7 days of Check in.

EARLY CHECK-IN AND LATE CHECK-OUT

Sunrise Check-in (Guaranteed Early Check-in)

Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 40% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in. You may also call us on +91-9434590659 to book with sunrise check-in.

Late Check-out (subject to availability) –

Our standard check-out time is 10 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Late Check-out Charges

Check-out Time Late Check-out Charges
Between 10 AM and 11 AM Complimentary upon Hotel authorities.
Between 11 AM and 1 PM 0% to 50% charges payable as per room rates of the next day, depending on hotel policy
After 1 PM 100% charges payable as per room rates of the next day

HOTEL SPECIFIC POLICIES

• Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.

• In Mukutmanipur hotels, due to local conditions, unmarried/unrelated couples are not allowed to check-in. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in.

• Hotels may deny check-in to guests who can’t provide any Govt. ID proof. 

• Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.